Booking cancellation & Refund

Cancellation charges of Rs.200/- per ticket for Phase 1 and Rs.250/- per ticket for Phase 2 are applicable.

Booking Cancellation & Refund Policy

  1. Cancellation & Refund Requests received will be checked for eligibility on following criteria:

    • The cancellation request shall be raised by visitor at-least one day prior to the date of visit printed on ticket.

    • Cancellation shall not be approved for no-show on visit date

  2. Cancellation charges of Rs.200/- per ticket for Phase 1 and Rs.250/- per ticket for Phase 2 are applicable.

  3. Confirmed ticket shall not be rescheduled. Visitors are requested to raise cancellation requests before visit date and re-book tickets for other available dates.

  4. JKSCCC reserves the right, whether for safety reasons or otherwise, and with or without prior notice to close Gondola G1/G2/K1 stations. In such an event, JKSCCC shall refund the bookings affected due to closure. Kindly do not raise cancellation requests separately in such an event.

  5. Refunds towards the cancellation of bookings, on JKSCCC approval, shall be credited back to the source in 7-9 working days, from the approval date.

  6. If your cancellation & refund request was eligible based on criteria and yet you have not received the refund in the said time, then kindly raise request type as "Booking Refund Issue".